IMAA

Frequently Asked Questions

Shipping and delivery

Is delivery available to the Gulf countries?

Yes, the delivery service includes Saudi Arabia and all Gulf countries.

What is the expected delivery time?

Within Riyadh: Your order will arrive within 24 working hours.

Outside Riyadh: Delivery takes 1 to 4 business days.


#Returns and exchanges

What is the return and exchange policy?

For more information, please visit our exchange and return terms page.


#Warranty and payment options

What is the gold guarantee?

Our gold guarantee gives you the option of replacement or return within 30 days.

Are there any installment options available?

Yes, we offer the option of paying in installments via Tamara, Tabby, Madfoo, and Miss Pay.

What are the characteristics of perfumes? Are the perfumes long-lasting and durable?

Our formula is based on carefully selected international oils to ensure stability and diffusion that lasts for more than 24 hours and a captivating fragrance.